A Cloud2 Licence will have an ID Number and an Activation Code. 

The ID Number will be a six digit number, typically beginning with 9.

When starting ShapeMaster, the ID Number can be seen in the Splash Screen.

Splash Screen: ID Number in RED Box

The Activation code will be a series of numbers and Letters, 

It will look similar to this: 249G24NGH-P4IG-B9GH-YB5E-D623MDCBV58I

(this is an example, not a real activation code)

Only ONE Cloud2 licence can be used on ONE computer at a time.

a. The FIRST time you run ShapeMaster before applying the Cloud2 activation code, the below error message will appear: 

b. After clicking OK, the next Window will appear:

c. You will need to paste your Activation Code into the white text box, then click Activate.

d. After this, you should see the Splash Screen For ShapeMaster. As shown above. 

   Note: If you Receive any Error Messages, please refer to our Error Solutions at the end of this document. 

a. Before Releasing the Cloud2 Licence, make sure to ALWAYS save and close the job you are working on, and then start a new, blank job in ShapeMaster. 

b. To Release a Cloud2 Licence, go to File > Options > General

Click the Release Button. 

c. After clicking release you will get a pop up warning the licence will be removed and ShapeMaster will shut down.

    Clicking Yes will provide another popup informing you that the licence has been released. 

d. Next time you go to activate ShapeMaster(as per Section 1) the Cloud 2 Activation Code will be remembered and will show in the Activation Window.

    In V12 it will appear as a series of stars; this is to ensure the Activation code cannot be copied. 

   Note: In earlier versions of ShapeMaster it will display the Activation Code normally.

a. Short Timeout requires a stable connection to the internet. The Licence will be checked every 30 minutes. 

b. If you disconnect from the internet while using ShapeMaster with Short Timeout selected:

i. After 30 minutes you will get an error message informing you that the offline timeout is approaching.

    Prompting you to save the drawing and connect to the internet.

ii. Following this, there will be another popup stating that the Offline Timeout has been reached and ShapeMaster will shutdown.

    Note: when this happens the job will not save. ShapeMaster will close immediately. After connecting to the internet, you can start ShapeMaster as normal.

c. If ShapeMaster is not used within a 30 minute window, then the licence can be applied to another computer without needing to release the licence manually, as in Section 2.

    Note: only 1 licence can be applied to 1 computer at a time, there is a 30 minute period before the licence can be applied to another PC without removing the licence. 

d. To make sure Short timeout is enabled: 

i. Go to File > Options > General

ii. Next to the Release button there is a checkbeck that says Long Timeout, make sure this IS NOT ticked. 

iii. Click Apply > OK

a. Long Timeout means your computer only needs to be connected to the internet once every seven days. 

    Eg. If you connect to the internet on Monday and open ShapeMaster,

    then you can disconnect from the internet and continue to use ShapeMaster without internet access until the following Monday. 

b. If you Don’t connect to the internet within the 7 day period:

i. You will get an error message informing you that the offline timeout is approaching.

   Prompting you to save the drawing and connect to the internet.

ii. Following this, there will be another popup stating that the Offline Timeout has been reached and ShapeMaster will shutdown.

    Note: when this happens the drawing will not save. ShapeMaster will close immediately.

    After connecting to the internet, you can start ShapeMaster as normal.

c. If you don’t connect to the internet in the 7 day period and ShapeMaster is closed, When you go to start ShapeMaster, you will see the below error:

i. To re-licence ShapeMaster, connect the internet and run ShapeMaster.

d. To make sure Long Timeout is enabled:

i. Go to File > Options > General

ii. Next to the Release button there is a checkbox that says Long Timeout, make sure this IS ticked. 

iii. Click Apply > OK

a. If you get an error similar to the below and it shows PC SyncTime

i. The clock on the computer needs to be synchronized

ii. In Windows Date & Time, turn on “Set the time automatically”

b. If you get an error similar to the below and it reads Please provide a valid Activation Code.

i. The Activation code you are using may not be correct. Contact Customer Support on:

 +61 3 9040 2000, support@cabmastersoftware.com and inform the support team that you need your activation code.

ii. SSL 3.0 may by active in Internet Options

1. In Windows Start Menu search Internet Options

2. Select Internet Options in the control panel. 

3. In Internet Options click on the Advanced Tab and Scroll down to Use SSL 3.0

4. Make sure Use SSL 3.0 is NOT ticked